| A: The EMR is a computer-based medical record that is specific to one physician, practice or organization. It is the record that a doctor maintains on his or her own patients, detailing personal information, medical history and diagnosis. It is often integrated with the medical business software that manages activities such as billing and scheduling. |
| A: In 2009, President Obama implemented bonus incentives for physicians that adopt EMR and financial penalties for those that do not. The reasoning behind this is that EMR not only improves the quality of patient care, it enables physicians to operate their practice more efficiently and profitably. Physicians have always looked for ways to improve the delivery of care to their patients and EMR will help in many areas. EMR permits a physician to show patients specific test results in comprehensible formats. Patients who see their lab results drawn in a graph, for example, demonstrate markedly improved understanding when compared to those whose test results are relayed verbally or just written on a piece of paper. The EMR also helps reduce medical errors, lowers malpractice risks and insurance and increases insurance claim payments. |
A: With EMR, patient data is stored on the EMR server. Not only does HIPAA dictate that this data be kept secure, the loss of this data can pose a serious legal liability. ITelagen datacenters have passed SAS-70 Type II certified, a certification long valued by financial institutions world-wide for data security. The hardware needed to pass SAS-70 certification not only amounts in the hundreds of thousands, the certification its self costs well over $100,000 every three years. This is something that would be nearly impossible to achieve in any office environment.
Also, besides redundancy, a hosted solution backs up and replicates your data, meaning your data is stored in multiple places. Therefore, should a hardware failure occur, the data and new hardware is readily available to minimize and prevent downtown. |
| A: Without IT expertise converting to computer-based medical records can be challenging for any small medical practice. ITelagen delivers you the same level of IT support and expertise normally only available to large hospitals at a flat-rate monthly price with no hidden service charges. Our service plans cover all of your EMR needs including EMR and Practice Management software, EHR Hosting and implementation, and IT Support for your staff. |
| A: ITelagen will help you plan out your transition strategy as there are several approaches to data migration. Your existing records can be scanned and indexed into the EMR or many practices decide to simply start electronic and slowly phase out the paper historical data over time. |
| A: ITelagen offers its hosted EMR and unlimited IT support on a flat monthly price per doctor per month. When combined with ITelagen's billing service all of these component (plus billing) are offered for a flat percentage of NET collected revenues. |
| A: ITelagen provides our clients Allscripts MyWay, one of the leading EMR solutions for small medical practices. Allscripts MyWay is CCHIT certified to ensure it meets the strictest components of HIPAA. |
| A: In order to receive the HITECH stimulus payment you must be a medical practice physician that has implemented a HIPPA certified EMR by the end of 2010. Not only is the Allscripts MyWay EMR CCHIT certified, ITelagen's services are SAS-70 certified and Systrust compliant to ensure that our services help physicians to qualify for the HITECH stimulus payment. |
| A: You own and have exclusive access to your data which is securely maintained in our SAS-70 certified datacenter. |
| A: Each practice member that will be utilizing the EMR will be required to attend live training course which can be held at your office via conference calls. ITelagen also provides on-line, self training to assist users to become experts with features they may only need occasionally. |
| A: Yes. ITelagen will provide you with a complete turn-key solution that includes all hardware, setup, and implementation. |
| A: Yes. However, the ITelagen EMR solution is a fully integration EMR plus Practice management. By interfacing with your existing system, you will be losing out on the power of a fully unified and integrated solution. Additionally, integration with existing practice management systems can result in additional cost with little benefit. |
| A: Most physicians do not account for the ongoing IT implications and support needs when converting from paper to electronic. That’s why ITelagen's EMR service provides unlimited remote and onsite IT support for all of your IT infrastructure and staff. ITelagen's flat-rate, hosted EMR service truly eliminates the hidden costs of EMR. |
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| A: Revenue Cycle Management from ITelagen is a full practice management billing and claims management solution that provides billing services to practices, and clinics throughout the United States. ITelagen utilizes a state-of-the-art claims management technology with a unique four level editing system that improves the accuracy of claims information through real-time error identification. |
| A: We speak with the physicians and selected staff regularly to review the monthly reports, which provide a complete snapshot of the practice's billings and collections. Additionally, when coupled with ITelagen' EMR and Practice Management software, billing and collection information is stored on your own private database. Dashboards and custom reports provide instant access anytime to financial information. |
| A: Our billing service is based on a flat-percentage on the NET amount of revenue collected. |
| A: ITelagen’s billing services exceed HIPAA requirements. We utilize SAS- 70 Type II certified datacenters and our billing operations are Systrust compliant, both are an internationally recognized auditing standard that represents that a service has been through an in-depth audit of their control activities. These are the same standards for security utilized by the largest financial companies. |
| A:Through a combination of our claims management system and our experienced professional billing team, ITelagen's billing services generate more accurate claims and more revenue. Our service allows physicians to improve quality of care by focusing on their patients and minimize expenses by reducing the number of in-house staff. |
| A: To say it simply, medical billing is what we do and part of this is staying on top of the latest payer changes and procedures. Additionally, ITelagen have memberships with professional medical billing associations that keep us up to date on industry standards. |
| A: No. However, ITelagen provides EMR as part of our service at no additional cost to you. Additionally, use of ITelagen's EMR and practice management system result in higher revenues and lower service fees. |
| A: Yes. ITelagen has dozens of happy clients utilizes our medical billing services. We will be happy to provide references upon request. |
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