Industry Leading Healthcare Services
ITelagen redefines Healthcare IT for Medical Practices by utilizing the latest technologies to offer, host and manage Electronic Medical Records (EMR) applications and proactively support all aspects of the computing platform, network and staff members. It’s a unique combination of practice management and EMR software, real-time payer knowledge, and comprehensive billing services – from claims submission to insurance collection. By combining IT, hosting and certified EMR experts, ITelagen becomes the single point of contact and “One-Stop Shop” for IT and EMR infrastructure, all for a flat monthly subscription fee.

How Does ITelagen® Do IT?
ITelagen provides high quality-service by leveraging our proprietary patent-pending support automation technologies. These technologies, matched with high quality technical expertise, enable your infrastructure to be completely managed remotely over the Internet.

Flat-Rate Service Plans – Eliminates Hidden Service Costs
Traditionally, outsourced IT support has involved billing clients for service by the hour, resulting in high and inconsistent charges, leaving clients not knowing what they are paying for. Instead, ITelagen offers its clients an all-inclusive, guaranteed, one-price service that provides an array of essential IT services on a flat rate monthly subscription. Our method eliminates the questionable pricing practices inherent to the IT industry while at the same time providing proactive, quality support services when you need it.

Beyond the “Fix it When it Breaks Approach”
Managing computers and networks has changed to being a strategic function within companies. Proactive computer management enables companies to attain a strategic advantage in managing mission-critical applications and constantly changing desktops, thus proactively anticipating risk and resolving issues. Our service remotely monitors hundreds of aspects of each infrastructure's health and security around the clock, allowing us to anticipate and correct issues before they occur.

Our Support Team - Your "Techie"
With ITelagen services, you are assigned a dedicated team of IT specialists; we commonly refer to them as “Techies.” Your Techies take the time to understand your technology needs and your business goals. These IT Specialists are hand selected from the best, most experienced engineers and have passed ITelagen’s stringent screening and exam process. All of our IT Specialists are highly trained and certified, typically in multiple technologies, and specialize in supporting and communicating with non-technical people. Click here for more information on our Techies.

Cutting-Edge Support Technologies
What makes ITelagen unique is the cutting edge technologies we use to provide you with support services. Our ITAgent® uses the latest research in software artificial intelligence to automatically identify and solve computer support issues in a user-friendly way before they can occur. ITVision® enables our Techies to remotely manage any of your computers or servers securely and efficiently. Our ITAgent and ITVision management software support Microsoft Windows® and Macintosh® Operating System platforms. ITelagen delivers these technologies to our customers to increase the quality of our customer support while significantly reducing our customer’s costs for IT services.

ITelagen’s services are powered by its industry-leading desktop management platform and its client-based agent architecture, delivering service to our customers at a fraction of the time and cost it takes traditional IT companies. Our management platform operates in a fully redundant SAS-70 Type II compliant data center, maintaining system and network security at all times.